Return & Refund Policy – QEskin & Hair Care
At QEskin & Hair Care, customer satisfaction is our priority. As we specialize in skincare and hair care products, we maintain strict hygiene and quality standards to ensure every item delivered is safe and effective.
Please read this policy carefully before placing an order. By purchasing from us, you agree to the terms outlined below.
Returns (Unused & Unopened Items Only)
You may request a return within 7 calendar days from the date of delivery.
To qualify for a return, products must be:
- Unused
and unopened
- In
original packaging
- Sealed
with all labels and boxes intact
Return shipping costs are the responsibility of the customer unless the return is due to our mistake.
To initiate a return, contact us at:
Email: evonee576@gmail.com
Please include your order number and reason for the return.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened,
used, or partially used products
- Products
damaged after delivery due to customer mishandling
- Products
purchased from unauthorized sellers or third-party resellers
Damaged, Defective, or Incorrect Orders
We carefully inspect and package every order. However, if you receive:
- A
damaged or defective product
- An
incorrect item different from your order
Please contact us within 48 hours of delivery and provide:
- Clear
photos of the product and packaging
- Images
showing any visible damage
- Your
order number
- A
brief explanation of the issue
After verification, we will arrange either:
- A
free replacement, or
- A
full refund, including original shipping charges
Refund Process
Once your returned item is received and inspected, or your damage claim is approved, we will notify you regarding the status of your refund.
If approved:
- Refunds
are processed within 5–10 business days
- Refunds
are issued to the original payment method used during purchase
Please note that banks or payment providers may require additional processing time before the refund appears in your account.
Contact Us
For any return, refund, or exchange inquiries, please contact:
Email: evonee576@gmail.com
Response time: 1–2 business days
Additional Information
This policy applies only to purchases made directly through QEskin & Hair Care.
We reserve the right to update or modify this policy at any time. Any changes will be published on this page.
- Unused
and unopened
